1. Introduction
Tanyalah (tanyalah.com) is an anonymous messaging platform operated by VSG Labs Sdn Bhd, a company incorporated in Malaysia. Tanyalah allows users to create a personal link and share it with others, who can then send anonymous messages to that user. The sender's identity is never revealed to the recipient.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services. It applies to all visitors and registered users of tanyalah.com.
By accessing or using Tanyalah, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
This policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).
2. Information We Collect
2.1 Account Information
When you create a Tanyalah account, we collect the following information:
- Username — used to generate your unique Tanyalah link
- Email address — used for account verification, password recovery, and important service communications
- Password — stored in hashed form only; we never store or have access to your plaintext password
2.2 Messages
Tanyalah facilitates anonymous messaging. When someone sends you an anonymous message:
- The content of the message is stored and associated with the recipient's account
- No sender identity is stored — we do not link messages to sender accounts, names, or any other personally identifiable information of the sender
2.3 Automatically Collected Information
When you visit or use Tanyalah, we automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information (operating system, screen resolution, device type)
- Cookies and similar technologies (see Section 10)
- Usage data (pages visited, time spent, referral source)
2.4 Analytics
We collect aggregated analytics data to understand how our platform is used. This includes page views, feature usage patterns, and general engagement metrics. This data helps us improve the Tanyalah experience for all users.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing our service — to create and maintain your account, deliver anonymous messages to your inbox, and enable core platform features
- Improving the platform — to analyse usage patterns, identify technical issues, and develop new features that enhance your experience
- Security and safety — to detect, prevent, and address fraud, abuse, spam, and other harmful activity on the platform
- Communication — to send you important service-related notices, such as account verification emails, security alerts, and updates to our terms or policies
- Legal compliance — to comply with applicable laws, regulations, and legal processes
We do not use your personal information for purposes beyond those described in this policy without your consent.
4. How We Share Information
We do not sell your personal data. We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information only in the following limited circumstances:
- Service providers — we work with trusted third-party service providers who assist us in operating the platform (such as hosting providers, email delivery services, and analytics tools). These providers are contractually obligated to use your information only to provide services to us and to protect your data
- Legal requirements — we may disclose your information if required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others
- Business transfers — in the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information
5. Data Retention
We retain your information as follows:
- Account data — we retain your account information (username, email) for as long as your account remains active
- Messages — anonymous messages are retained until you choose to delete them. You may delete individual messages or all messages at any time through your account settings
- Account deletion — when you delete your account, we will delete your account data and all associated messages. Some data may be retained in our backups for a limited period, after which it will be permanently removed
- Automatically collected data — technical logs and usage data are retained for a reasonable period necessary for security and analytics purposes, after which they are anonymised or deleted
6. Data Security
We take the security of your data seriously and implement appropriate technical and organisational measures to protect your personal information, including:
- Passwords are stored using strong, industry-standard hashing algorithms
- Data is transmitted using HTTPS/TLS encryption
- Access to personal data is restricted to authorised personnel only
- We regularly review and update our security practices
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. We encourage you to use a strong, unique password for your Tanyalah account and to keep your login credentials confidential.
7. Children's Privacy
Tanyalah is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as promptly as possible.
If you are a parent or guardian and believe your child has provided personal information to Tanyalah, please contact us at [email protected] so we can take appropriate action.
8. International Data Transfers
Tanyalah is operated by VSG Labs Sdn Bhd from Malaysia. Our servers and service providers may be located in countries outside of Malaysia. If your information is transferred to, stored, or processed in a country other than your country of residence, we will take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws.
By using Tanyalah, you acknowledge and consent to the transfer of your information to countries outside of Malaysia where data protection laws may differ from those in your jurisdiction.
9. Your Rights
Under the Personal Data Protection Act 2010 (PDPA) and applicable data protection laws, you have the following rights regarding your personal information:
- Right of access — you may request a copy of the personal data we hold about you
- Right of correction — you may request that we correct any inaccurate or incomplete personal data
- Right of deletion — you may request the deletion of your personal data, subject to any legal obligations that require us to retain certain information
- Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
You may also delete your account and all associated data at any time through your account settings.
10. Cookies
Tanyalah uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
- Essential cookies — these are necessary for the platform to function properly. They enable core features such as user authentication, session management, and security. You cannot opt out of essential cookies as the platform will not function correctly without them
- Analytics cookies — these help us understand how visitors interact with Tanyalah by collecting anonymised usage data. This information helps us improve the platform and fix issues
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may affect the functionality of Tanyalah.
11. Third-Party Links
Tanyalah may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to Tanyalah and does not cover any third-party sites or services.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Tanyalah after any changes to this policy constitutes your acceptance of the updated terms.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Company: VSG Labs Sdn Bhd
- Location: Malaysia
We will make every effort to respond to your enquiry promptly and to resolve any concerns you may have about our handling of your personal data.